~ TeleHealth is Primary Care Partners’ video chat with a health care provider. ~

Talk With a Provider at Home Online

If you’re not feeling well and can’t (or just don’t want to) leave your house, a TeleHealth visit helps you get the care you need without having to travel to a doctor’s office.

A TeleHealth visit lets you see a health care provider from the comfort of your own home. You can have a live video chat with a provider from Primary Care Partners, using your smartphone, tablet, or computer’s camera and microphone.

Our TeleHealth access is at the bottom of this screen on your mobile device or the lower right corner of your computer.

Troubleshooting Guide

TeleHealth Q&A

What is TeleHealth?

TeleHealth uses video cameras to connect you to health care providers. This means you don’t have to travel to get the care you need.

You will be able to see, hear, and talk to your provider through a HIPAA-compliant video conferencing system. This will allow you to be your home during your appointment.

Just like with any face-to-face appointment, you can have a family member, care provider, or friend accompany you if you wish.

How Does a TeleHealth Visit Work?

A TeleHealth visit is just like a regular appointment. You will sit in front of a camera where you will be able to see yourself and your health care provider on the screen once your session begins. These appointments are also called TeleHealth Visits.

Your health care team will ask you questions and work with you to develop a plan of care.

You can start your TeleHealth visit using:

  • a computer with a webcam and microphone
  • a smartphone or tablet (mobile device)

How Does TeleHealth Benefit You?

Many patients who live in rural or medically underserved areas may not have access to convenient health care. TeleHealth is a valuable and unique service to get you the care you need, no matter where you live.

Other benefits include:

  • The ability to stay in your home community
  • Reduce stress due to the cost and time spent traveling
  • Reduced absence from work/school
  • The ability to avoid contagions that leaving home may expose you to

Is TeleHealth Private?

Just like a regular provider’s appointment, your TeleHealth visit will be private and confidential. What you say during your visit is only seen and heard by you and your health care team.

Is There a Cost for a TeleHealth Visit?

You will be billed for your TeleHealth visit.

Many insurers cover TeleHealth services. To find out if your insurance company will cover these services, please contact them directly.